Return policy

At Novrla, we are committed to providing you with an exceptional home shopping experience. We understand that sometimes a product may not be quite what you expected, which is why we offer a flexible and transparent return and refund policy. Your satisfaction is our priority, and we’re here to help every step of the way.

1. Return & Exchange Eligibility

To ensure you are fully satisfied with your purchase, we accept returns and exchanges under the following conditions:

Items must be unused, unassembled (if applicable), and in brand-new condition with all original packaging, tags, and protective materials intact.
Return and exchange requests must be submitted within 30 days of receiving your order.
Final sale items, gift cards, and custom or clearance items are non-returnable unless damaged or defective.
If you receive a product that is damaged, defective, or incorrect, we will offer free return shipping and provide a full refund or exchange according to your preference.

2. How to Return or Exchange an Item

We aim to make the return and exchange process easy and efficient:

Contact us at info@novrla.com within 30 days of receiving your item.
Include your order number, the item(s) you wish to return, and a brief explanation for your return or exchange.
Our customer service team will guide you through the return steps and provide a return authorization if eligible.

3. Refund Process

Once we receive the returned item and verify that it meets our return criteria, we will process your refund within 1–3 business days.

Refunds will be issued to your original method of payment.
Shipping fees are non-refundable, unless the return is due to a defective item or a shipping error on our part.
If you prefer an exchange instead of a refund, we’ll assist you promptly.

4. Free Returns for Damaged or Defective Items

If you received a product that is damaged, defective, or incorrect:

Contact us at info@novrla.com within 7 days of delivery.
We will cover return shipping and ensure you receive a full refund or exchange.
We sincerely apologize for the inconvenience and will resolve the issue quickly.

5. After-Sales Support

Beyond returns and exchanges, we’re here to make sure your experience with Novrla remains smooth and positive:

If you’re unhappy with your item for any reason, contact us and we’ll do our best to assist you.
Our support team provides personalized guidance for all return and exchange needs.
You’ll receive status updates by email throughout the process.

6. Non-Returnable Items

Due to the nature of some items, we cannot accept returns for:

Assembled or used furniture
Custom-made or clearance items
Gift cards
Items marked as "Final Sale"

7. International Returns

We gladly accept returns for eligible international orders. Please contact our customer service for instructions and assistance. Return shipping costs for international orders are the responsibility of the customer unless the item is damaged or incorrect.

8. Our Commitment to You

At Novrla, we’re committed to honesty, transparency, and excellent customer care. Whether you're returning a small accent piece or a large furniture item, our return process is designed to be as smooth as possible. We want you to feel confident shopping with us, knowing that we're always here to support you.

If you have any questions or concerns, don’t hesitate to reach out to our friendly support team at info@novrla.com — we’re happy to help.