Shipping policy

Thank you for visiting and shopping at Novrla.com. Please review the following terms and conditions that govern our shipping policy to ensure a smooth and transparent experience.

Processing Time

All orders are verified, quality-checked, and carefully packaged within 1–3 business days after placement. During peak periods or holidays, processing times may be slightly extended. If we expect any delays, we will notify you via email or phone.

Shipping Times

Shipping time refers to the time between when your order leaves our fulfillment center and arrives at your delivery address.

  • Standard Delivery: 4–8 business days

  • Expedited Delivery: 2–5 business days

Estimated Total Delivery Time:

  • Standard: 5–11 business days (processing + shipping)

  • Expedited: 3–8 business days

Please note: Delivery times may vary depending on location, customs clearance, and courier availability.

Shipping Rates & Delivery Estimates

We ship to Canada, the United States, Australia, and worldwide.

Order Total Standard Shipping Expedited Shipping
$75 and above Free $20
$0 – $74.99 $10 $20

Note: Delivery delays may occasionally occur due to weather, customs inspections, or other unforeseen events beyond our control.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation Email with a tracking number. Please allow up to 24 hours for the tracking link to become active.

Damaged or Lost Items

Novrla is not responsible for products that are damaged or lost in transit. If your order arrives damaged, we recommend:

  • Documenting the damage (photos of the packaging and item)

  • Retaining all packaging materials

  • Filing a claim directly with the shipping carrier

For assistance, feel free to contact us — we’re happy to help guide you through the process.

Contact Us

If you have any questions regarding this Shipping Policy, please don’t hesitate to reach out:

Email: info@novrla.com
Company Name: Novrla
Registered Address: 3 Spruce Ave, Truro, NS B2N 6Y7, Canada

Thank you for choosing Novrla — bringing timeless design and soulful decor to your space.